Customer care is part of the product experience. This page brings together the practical support you may need before, during and after an order.
Choosing & product information
Use product pages and the Journal to compare materials, care guidance and product features. If a supplier detail is unclear, ask us before purchasing.
Orders & delivery
For order status, discreet delivery, courier tracking or address questions, contact customer care and include your order number where relevant.
Returns & aftercare
Hygiene-sensitive products need careful handling. Read the return conditions before opening a sealed item if you are unsure whether you wish to keep it.
Need a person?
Email support@dearintimacy.co.za or call +27(0)72 614 7988. Please never send passwords, PINs or full payment-card details.
Email support@dearintimacy.co.za or call +27(0)72 614 7988. Please never send passwords, PINs or full payment-card details.