Last updated: 10 September 2026. This Privacy Policy explains how DEAR INTIMACY (PTY) LTD processes personal information through the Dear Intimacy website and related customer interactions.
Responsible party
DEAR INTIMACY (PTY) LTD, registration number 2026/675991/07, is the responsible party for personal information processed through this website.
Customer/privacy contact: support@dearintimacy.co.za
Telephone: +27(0)72 614 7988
Information we may process
Depending on how you use the website, we may process contact and account information, order and delivery information, customer-service correspondence, marketing preferences, device and cookie information, and payment-status information received from payment providers. Full payment-card details should remain with the payment provider rather than Dear Intimacy.
Why we process information
We may process personal information to fulfil orders, provide customer care, manage accounts, prevent fraud and abuse, keep business and tax records, improve and secure the website, meet legal obligations and send marketing where permitted.
Direct marketing
Electronic marketing is sent only where applicable law permits it. Marketing signup should be optional. Every marketing message should provide a practical way to unsubscribe or object to further marketing.
Sharing with service providers
Information may be shared with service providers such as hosting, email-delivery, payment, courier, security, analytics and support providers where reasonably necessary for their services. Service providers should receive only the information needed for the relevant purpose and be subject to appropriate security and contractual requirements where required.
Security and retention
We use reasonable technical and organisational safeguards appropriate to the nature of the information we process. Information is retained only for as long as reasonably justified by legal, operational, contractual or dispute-resolution needs.
Your rights
Subject to applicable law, you may request access to or correction of personal information, request deletion where legally available, object to certain processing, withdraw marketing consent or submit a complaint to the Information Regulator.
Cookies
See our Cookie Policy for information about cookie categories and preference controls.